Customer Service & E-commerce Sales Administrator

Join Melts Indonesia as a Customer Service & E-commerce Sales Administrator and play a pivotal role in ensuring seamless customer experiences and efficient sales operations. This position is ideal for detail-oriented professionals who thrive in fast-paced environments. Based in Jakarta Utara, you'll be at the heart of our e-commerce operations, handling customer inquiries, processing orders, and driving sales growth. This is your chance to leverage your expertise in customer service and e-commerce to make a tangible impact at a rapidly growing company.

As a Customer Service & E-commerce Sales Administrator at Melts Indonesia, you'll be responsible for managing our online customer interactions and sales processes. You'll use tools like WhatsApp Business, Shopee, and Tokopedia to ensure our customers receive prompt and professional service. Daily, you'll handle customer queries, process orders, and work closely with our sales team to meet and exceed targets. This role offers a unique opportunity to grow within a dynamic and supportive team, with clear paths for career advancement.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints through various channels, including WhatsApp Business, email, and live chat.
• Process and fulfill customer orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
• Collaborate with the sales team to identify and address customer needs, driving sales growth and improving customer retention.
• Monitor and analyze sales performance, providing regular reports and insights to support data-driven decision-making.
• Maintain and update product listings on e-commerce platforms like Shopee and Tokopedia, ensuring accuracy and compliance with company policies.
• Provide exceptional customer service, resolving issues promptly and professionally.
• Stay updated with industry trends and best practices in customer service and e-commerce sales.
• Participate in team meetings and training sessions to continuously improve skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service and e-commerce sales administration.
• Proficient in using e-commerce platforms such as Shopee and Tokopedia.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Familiarity with customer relationship management (CRM) software is a plus.
• Excellent problem-solving skills and a customer-centric approach.
• Ability to work in a fast-paced environment with tight deadlines.
• Fluency in both written and spoken Indonesian is essential.

🛠️ Keahlian

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